If you are a web hosting company and you opt for Customer Technical Support from Pasi Technologies, here is how it works.
1) You sign up with PT, choosing a plan for Customer Support.
2) Based on your plan, we get your server details, control panel details, mail account details and the ticket system URL. We also get a new login for us so that you can monitor our performance on the ticket system.
3) We login to your ticket system and start responding to your queries.
4) When setting changes are needed we will login to your server control Panel and fix the issue.
We support Control panels like Plesk, Ensim, WHM/Cpanel, Hsphere, and Hosting Controller and any ticket system of your choice.

We provide support on all of the following issues: Hosting domains Enabling web users Mail settings Account creation Adding a new domain/ sub domain. Control panel/FTP password reset Mail related issues (Pop3, smtp, webmail) Web statistics support FrontPage/database troubleshooting Protected directories (SSL. Non-SSL) Webuser accounts creation Check diskquota, Traffic limit and many more Protecting web sites (.htaccess) and issues of similar order...

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