Complaint Data/Log Status

Annexure – B

Complaint Data to be displayed by RAs 

Formats for investors complaints data to be disclosed monthly by RAs on them website/mobile application:

Data for the last month

Sr No	Received from	Pending at the end of last month	Received	Resolved*	Total Pending#	Pending complaints> 3 months	Average Resolution time^ (in days)
1	Directly from Investors	0	0	0	0	0	0
2	SEBI (SCORES/ODR)	0	0	0	0	0	0
3	Other Sources (if any)	0	0	0	0	0	0
	GRAND TOTAL	0	0	0	0	0	0

*Inclusive of complaints of previous months resolved in the current month.

#Inclusive of complaints pending as on the last day of the month.

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Trend of monthly disposal of complaints

Sr No	Month	Carried forward from previous month	Received	Resolved	Pending
1	May 22	0	0	0	0
2	June 22	0	0	0	0
3	July 22	0	0	0	0
4	August 22	0	0	0	0
5	September 22	0	0	0	0
6	October 22	0	0	0	0
7	November 22	0	0	0	0
8	December 22	0	0	0	0
9	January 23	0	0	0	0
10	February 23	0	0	0	0
11	March 23	0	0	0	0
12	April 23	0	0	0	0
13	May 23	0	0	0	0
14	June 23	0	0	0	0
15	July 23	0	0	0	0
16	August 23	0	0	0	0
17	September 23	0	0	0	0
18	October 23	0	0	0	0
19	November 23	0	0	0	0
20	December 23	0	0	0	0
21	January 24	0	0	0	0
22	February 24	0	0	0	0
23	March 24	0	0	0	0
24	April 24	0	0	0	0
25	May  24	0	0	0	0
26	June 24	0	0	0	0
27	July 24	0	0	0	0
28	August 24	0	0	0	0
29	September 24	0	0	0	0
30	October 24	0	0	0	0
31	November 24	0	0	0	0
32	December 24	0	0	0	0
33	January 25	0	0	0	0
34	February 25	0	1	1	0
35	March 25	0	0	0	0
36	April  25	0	0	0	0
37	May 25	0	0	0	0
37	June 25	0	0	0	0
37	July 25
37	August 25
37	September 25
37	October 25
37	November 25
37	December 25
37	January 26
37	February 26
37	March 26
	GRAND TOTAL	0	1	1	0

*Inclusive of complaints of previous months resolved in the current month.

#Inclusive of complaints pending as on the last day of the month.

Trend of annual disposal of complaints 

Sr No	Year	Carried forward from previous year	Received	Resolved*	Pending#
1	2022-23	0	0	0	0
2	2023-24	0	0	0	0
3	2024-25	0	1	1	0
4	2025-26	-	-	-	-
	GRAND TOTAL	0	1	1	0

*Inclusive of complaints of previous years resolved in the current year.

#Inclusive of complaints pending as on the last day of the year. 

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