Troubleshoot

OptionsOracle:

Attempt following to resolve:
1.  Uninstall and install again.
2.  Try installing in different folder.
3.  Make sure endpoint protection (like firewall or antivirus) is not blocking our tools.
4.  Make sure latest version of dotnet framework is installed (on older Windows OS). You can download from: 
https://www.microsoft.com/en-in/download/details.aspx?id=42642
5.  Make sure to update your Windows operating system with latest patches, hotfixes, service release, including Internet Explorer.
6. Reset Internet Explorer (not in Chrome or Mozilla)
    Internet Explorer -> Tools -> 
Security -> Reset all zones to default level
Advanced -> Restore advanced settings

7. Latest version of IE Security patches can be downloaded from:
    https://www.catalog.update.microsoft.com/Search.aspx?q=internet%20explorer%2011%20cumulative
8. Make sure antivirus or end-point protection is not blocking our program. Else put OptionsOralce in exclusion list of antivirus or end-point protection tool.
9. Make sure Internet Explorer 11 or higher is installed.

# Start -> "check for updates" should show similar:





# Check Update history and make sure it is not failed.




# Internet Explorer should show this or higher:





10. Try updating Dot Net Framework to latest version.
       Windows 7: https://download.microsoft.com/download/E/2/1/E21644B5-2DF2-47C2-91BD-63C560427900/NDP452-KB2901907-x86-x64-AllOS-ENU.exe



OpStrater:

Attempt following to resolve:
1.  Uninstall and install again.
2.  Try installing in different folder.
3.  Make sure endpoint protection (like firewall or antivirus) is not blocking our tools.
4.  Make sure latest version of dotnet framework is installed (on older Windows OS). You can download from: 
https://www.microsoft.com/en-in/download/details.aspx?id=42642
5.  Make sure to update your Windows operating system with latest patches, hotfixes, service release, including Internet Explorer.
6. Reset Internet Explorer (not in Chrome or Mozilla)
    Internet Explorer -> Tools -> 
Security -> Reset all zones to default level
Advanced -> Restore advanced settings

7. Make sure Internet Explorer 11 or higher is installed.
8. Trying login to your Gmail account in Internet Explorer (not in Firefox or Chrome).

9. Try updating Dot Net Framework to latest version.


If "OpStrater" users are still not able to resolve, share me following two screenshots using WhatsApp.
1. Windows Version screenshot
2. Internet Explorer version details screenshot


Error 1: 

While saving file or loading file, if you get error: 
"System.IO.IOException: The file cannot be accessed by the system" 

Solution: Most likely there is some permission issue, and you are able to access "Documents". It may be because of OneDrive mapping too. Try disabling OneDrive or OneDrive -> Settings -> Backup -> Remove Documents.


Error 2:

While starting application, you get following message:
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Most likely antivirus has deleted or quarantine executable files. You need to put file in exclusion list of antivirus.

E.g. C:\Program Files (x86)\OptinosOracle\Options Strategy Premium Tools\OpStater\OpStrater.exe

If you are still facing issue, fill up below form and whatsapp me:
http://www.pasitechnologies.com/p/troubleshootrequest.html

We can look into it post market hours.









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